Website maintenance that goes beyond updates
A platform is never finished. Software becomes outdated, integrations change, and after six months, your organization is asking different questions than it did at launch. Website maintenance is therefore not an expense to keep as low as possible, but the reason you won’t have to rebuild everything in three years.
We keep your platform up to date while continuing to build it out. We handle updates, security, and availability in the background, with monitoring that flags an issue before your customer even notices it. Where technology can take over, we let it: deviations in speed or availability are automatically detected, so we don’t have to wait for someone to point something out.
You’ll work with Ruben, who’s responsible for support and ongoing development. You’ll have a dedicated point of contact who knows your platform, and you’ll see at a glance which tickets are open, what’s been completed, and where the hours were spent. This way, website management remains something you control rather than something that happens in the background.
What does website management entail?
Four layers. Technical maintenance: updates to the CMS, modules, and dependencies; security patches; and removing unused components. Hosting and availability: server, certificates, backups, and monitoring of speed and uptime, with a notification before any downtime occurs. Support: a single point of contact for reporting issues, a dedicated representative who knows your platform, and agreed-upon response times based on urgency. And reporting: which tickets were opened, what was done, and where the hours were spent, so you can assess for yourself whether everything is in order.
From Maintenance to Continuous Development
Maintenance keeps your platform up and running; continuous development makes it better. That’s where the difference lies: a few improvements every sprint instead of a major overhaul every three years. We work with a roadmap that you define, based on what the data and your own team indicate. Small steps are more cost-effective, less risky, and you can see the impact with each release. If you want to have your website maintained and continue to build on it, that’s the same agreement with the same team, which saves the onboarding time that a new project always requires.
