Skip to main content
Back

Pingdom

From customer report to our own alert.

Schedule a consultation Schedule a consultation

Three situations we encounter every day.

Why website monitoring?

  • A customer tells you your site is down

    A customer calls to say your site is down, and it’s already been inaccessible for half an hour. For an online store, that means lost revenue right away. With checks from multiple locations, you’ll know about it before your customer does.

  • Your site is up, but your checkout process isn’t

    Your homepage loads, so everything seems fine. Meanwhile, your checkout is freezing or your form isn’t submitting. A check of just the front page won’t catch that—and that’s exactly where your revenue comes from.

  • Your site is gradually getting slower without you noticing

    Your site gets a fraction slower every month, and no one notices—until someone looks at the graph a year later. At that point, you’ll immediately know when it started and what changed back then.

Pingdom as the engine behind your site’s availability

A site that’s down doesn’t just cost time—it costs revenue—and the damage continues as long as no one knows about it. The difference between five minutes and half an hour isn’t in the repair time but in the moment someone notices it.

Pingdom is the engine behind it all. Your site is constantly monitored from multiple locations around the world, and in the event of an outage or delay, an alert is sent out immediately.

You see what’s happening and when. The graphs show not only the outages but also the trend—and the latter is usually the most interesting part.

What We Do with Pingdom

We start by asking which steps your customers actually go through. Not just your homepage, but also your search function, your shopping cart, and your checkout process. Checking only the front page provides a false sense of security.

Next, we set up the alerts: who receives what, at what severity level, and through which channel. Alerts sent to everyone are ignored after two weeks.

Finally, the trend. Every month, we analyze load times over longer periods, because creeping slowdowns cost you more than occasional outages.

Three things you’ll notice in our collaboration.

Why choose Redkiwi as your Pingdom partner?

  • You can see for yourself how your site is performing

    You can see for yourself how your site is performing and when something went wrong. Every month, we review the trends, and you decide where to focus our efforts. You stay in the driver’s seat; we make sure the technology supports your goals.

  • Independent advice

    If your hosting already includes monitoring and it’s working well, a second layer isn’t necessary. We’ll first assess what you have before adding anything. That’s what ownership means to us.

  • Alerts and solutions under one roof

    We build and manage the site being monitored, so any alerts go directly to the people who can actually do something about them. That saves you from having to go through three different parties. You’ll work with a dedicated specialist who knows your platform.

Frequently Asked Questions About Monitoring

01/ What exactly does uptime monitoring check?
Your site is accessed every minute from multiple locations around the world. If it doesn’t respond or is too slow, you’ll receive a notification before your customers even notice. This prevents a situation where a customer calls you to say your site is down.
02/ What’s the pitfall of monitoring?
That you only see whether your homepage loads. A checkout that freezes or a form that doesn’t submit won’t be detected by such a check. That’s why we also set up the steps that your customers actually go through.
03/ Who gets notified if something goes wrong?
To the people who can do something about it, on the channel they’re already watching. Notifications sent to everyone are ignored after two weeks. We agree in advance who receives what and under what circumstances.
04/ Will I also be able to tell if my site is gradually getting slower?
Yes, and that’s often more valuable than the outages themselves. A site that gets a fraction slower every month goes unnoticed until you look at the graph over the course of a year. Then you’ll see exactly when it started.