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xCore

From ordering by email to ordering on your own.

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Three situations we encounter every day.

Why choose an xCore partner?

  • Your orders come in by phone and email

    Repeat orders come in by phone, email, or via a PDF that someone has to retype. That’s work that adds no value and is prone to errors, and it keeps your sales reps from having the conversations that really matter.

  • Every customer has their own prices

    Each customer has their own prices, tiered pricing, and discount agreements stored in your ERP. A standard web store can’t handle that, so you either have to work around it or not display prices at all.

  • Your customer can’t look anything up on their own

    Your customer wants to see what they ordered last time, what’s in stock, and when it will arrive. If they can’t look that up themselves, they’ll call, and then your back-office staff becomes their search function.

xCore as the engine behind your B2B sales

Business customers already know your product range. They don’t want an inspiring storefront—they want to order quickly by item number, using their own prices and their own order lists. That’s a different design than a consumer web store.

xCore is the engine for this scenario. Customer-specific pricing agreements, volume discounts, order lists, and account structures are built right into the foundation, and the integration with your ERP serves as the starting point rather than an add-on.

You keep your ERP as the primary system. The online store retrieves inventory, prices, and agreements from where they’re already stored, so you don’t have to maintain them twice.

What We Do with xCore

We start with your ERP, because that’s where your inventory, prices, and customer agreements are stored. Without that connection, you’ll build a catalog that’s inaccurate, and your customers will only use it once.

Next, we tailor the ordering process to how your customers work: ordering by item number, repeating a previous order, order lists by location, and roles within a purchasing organization.

After going live, we track what’s shifting from phone orders to the web store. That’s the only metric that matters here, and we review it with you every month.

Three organizations that moved their ordering process out of their inboxes.

Our work with business web stores

  • Budgettrophy

    The Golden Trophy

  • Biemans

    Online B2B market leader in sports awards

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Three things you’ll notice when working with us.

Why choose Redkiwi as your xCore partner?

  • You’ll see for yourself what’s changing

    You’ll see which orders come in through the online store and which customers still call. Every month, we review this together, and you decide where to focus our efforts. You remain in control of the business strategy.

  • Independent advice

    If you also sell to consumers or don’t have complex pricing agreements, Shopify or Magento is simpler and more cost-effective. xCore pays off for business-to-business sales with an ERP system in the background.

  • Online Store and ERP Under One Roof

    We build the integrations with your ERP and your PIM, so the online store displays exactly what’s actually in your systems. You’ll work with a dedicated specialist who understands your supply chain.

Frequently Asked Questions About B2B Commerce

01/ What makes a B2B online store different from a regular online store?
Your customers are already familiar with your product range and place repeat orders. They don’t want an inspiring storefront; they want to order quickly by item number, using their own prices and their own order lists. That requires a different design than a consumer online store.
02/ Can my customers see their own pricing agreements?
Yes, and that’s usually the reason why a standard platform isn’t the right choice. Prices per customer, tiered pricing, and discount agreements are stored in your ERP and should remain the primary source of that information. The online store retrieves them from there instead of duplicating them.
03/ Where does a B2B online store begin?
With the integration with your ERP system, because that’s where your inventory, prices, and customer agreements are stored. Without that connection, you’ll end up building a catalog that’s inaccurate, and your customer will only use it once.
04/ Will an online store replace my sales reps?
No, it takes over the order processing. Repeat orders that currently come in by phone or email take your sales representative hours to process. That time is better spent on the conversations where they make a difference.