At Redkiwi, we strive to have a positive impact on our employees, customers, suppliers, and society. However, we recognize that we are not perfect. To take responsibility, we provide a transparent channel for all stakeholders to raise concerns or file complaints regarding our social, environmental, or governance (ESG) performance.

1. What can you report?

Stakeholders can file a formal complaint regarding issues that conflict with our values, ethics, or B Corp aspirations, including:

Environmental impact: Misreporting or failure to fulfill sustainability commitments.
Social ethics: Discrimination, unsafe working conditions, or human rights violations (internally or in the supply chain).
Governance: Unethical conduct, conflicts of interest, or lack of transparency.
Digital ethics: Misuse of data or exclusion due to inaccessible software.

2. How do you file a complaint?

To make it as easy as possible, a report can be submitted in the following ways:

Online form:Contact
Email: Directly to the Impact Lead at impact@redkiwi.com

3. The Process & Deadlines

Once a complaint is received, we follow these steps:

1. Acknowledgment of Receipt
You will receive a confirmation within 3 business days
2. Review
The Impact Lead and/or Executive Management will assess whether the complaint is valid according to our criteria. Within 10 business days
3. Investigation & Dialogue
We will investigate the situation and, if desired, speak with the person who filed the complaint to clarify the matter. Within 10 business days
4. Resolution
We present a proposal for a solution or improvement plan. Depending on the complexity
5. Closure
Upon approval, the complaint is closed and archived for our impact reporting. Immediately after resolution.

4. Protection Against Retaliation (Safety)

Redkiwi guarantees that filing a complaint will not have any negative consequences for the stakeholder’s relationship with our agency (e.g., employment contract, supplier contract, or client relationship).

Confidentiality: Your identity will only be shared with those individuals strictly necessary for the investigation, and only with your explicit consent.
Sanctions: Any form of retaliation against a whistleblower is considered a serious violation of our code of conduct and may result in disciplinary action.

5. Communication on Progress

We keep the whistleblower informed throughout the entire process. If a complaint is not accepted, we always provide a written explanation. If a complaint is accepted, we inform the stakeholder of the measures taken to prevent a recurrence in the future.

Complaints Procedure